RETURN POLICY

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Any claims that are not found as an error on our end (defective, damaged, or misprinted) will not be covered at our expense. Additionally,any claims that fail to show proof via pictures or videos will not be covered at our expense.

 

If you notice an issue on the product(s) or anything else on the order, please take pictures or video evidence and contact the Goat Gains Customer Service Team either by our contact page (recommended) or email: goatdesigner1@gmail.com. A problem report will be made with the fulfillment center and a case will be opened. 

 

The return address is based on where your package was fulfilled. All fulfillment centers are listed at the bottom of the Refund Policy. Once the returned shipment is received the product will be evaluated. If the wrong facility is used as the return address, you would become liable for any returned shipments you sent. 

 

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

 

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable). Failure to pay for the reshipment will result in the shipment being donated to charity (without us issuing a refund).

 

Goat Gains does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

 

Additional Details - Contact the Goat Gains Customer ServiceTeam before returning any products. We do not refund orders for buyer’s remorse. Returns for products with no clear defects, face masks, as well as size exchanges are not offered. 

 

Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

 

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

 

1. The supply of goods that are made to the consumer's specifications or are clearly personalized.

2. Sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.

 

Therefore, Goat Gains reserves rights to refuse returns at its sole discretion.

 

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.